General Terms and Conditions

COMPANY DETAILS 

Gamat d.o.o., Dunajska cesta 116, 1000 Ljubljana, Slovenia – EU

Tax ID (VAT number): SI22902759

Bank accounts:

TRR: IBAN SI56 2900 0005 3471 592 (Unicredit d.d.), SWIFT: BACXSI22

IBAN SI56 0203 7026 0190 958 (NLB dd), SWIFT: LJBASI2X

Contact:

info(at)gamat-shop(dot)com

T: +386 1 565 84 84

M: +386 51 499 100

 

TERMS AND CONDITIONS

The buyer can be a natural or legal person, taking into account the information provided when placing the order. A natural person is exclusively the customer who obtains or uses goods and services for purposes outside his professional or gainful activity.

By submitting a request, the buyer confirms that he accepts the general terms and conditions posted on this site and other published terms and conditions and the changes that the manager will publish on these pages.

Gamat d.o.o. and the buyer are governed by their mutual obligations under these General Terms and Conditions and the Consumer Protection Act.

The buyer is bound by the general terms and conditions at the time of placing the order (online purchase).

In the case of a classic purchase, the buyer is obliged to place orders by email or with a company order form.

 

PRICES OF ARTICLES

All product prices are in EUR and include value-added tax (VAT). Each item is marked with a price without tax and with tax. Tax is 22% (Slovenian regular tax).

When you chose your country – the tax will be changed in tax of your country.

Taxes of EU counties:

 

Country for shipping	Tax rate	Lower tax rate
AUSTRIA	20	13
BELGIUM	21	12
BOLGARIA	20	9
CZECH REPUBLIC	21	15
DENMARK	25	-
CROATIA	25	13
ESTONIA	20	9
FINLAND	24	14
FRANCE	20	10
GREECE	24	13
IRELAND	23	13,5
ITALY	22	10
LATVIA	21	12
LITHUANIA	21	9
LUXEMBOURG	17	8
HUNGARY	27	18
GERMANY	19	7
NETHERLAND	21	9
POLAND	23	8
PORTUGAL	23	13
ROMANIA	19	9
SLOVAKIA	20	10
SLOVENIA	22	9,5
SPAIN	21	10
SWEDEN	25	12

 

 

Price: is the regular price at which the item is sold.

Special Price: Reduced regular price at which an item is sold for a fixed or indefinite period.

 

LABELING OF DISCOUNTS

Discounted: marked products that are currently in a campaign that is limited in time.

Last Pieces: Items that have a reduced price for an indefinite period of time, or until the stock is sold.

Outlet: These are products that are currently on sale and may be out of time. It may apply until the stock is sold. Items with the OUTLET label are available in limited quantities (usually the last piece/pair available) and the discounted price is only valid for the marked Outlet items.

 

Mediated prices are subject to change without notice. Individual items are subject to prices at the time of demand, except in the event of a price error. In spite of the constant verification of the correctness of the data, the price may be wrong. We will notify the buyer of the error as soon as possible (via email or telephone) and will try to find a solution to our mutual satisfaction.

The purchase contract between the buyer and the bidder is concluded when the buyer pays the amount of the invoice/order received, or in special cases when he signs the delivery note for the goods received. The buyer receives the invoice containing the specification of the amount in a shipment or separately by mail.

 

ORDER CANCELLATION - FROM BUYER

The buyer can cancel the order within 1 hour after placing the order at no cost. When canceling an order, you must provide the first and last name and order number.

 

REFUSAL OF THE ORDER - BY THE SELLER

Gamat d.o.o. the contract which it finds cannot be executed under the specified conditions may be rejected. It may also reject orders it deems suspicious.

Likewise, Gamat d.o.o. rejects online orders over 1,000 euros and requires the buyer to send the order form for the desired goods, especially for custom-made goods. This protects against the possible return of goods by the buyer for personalized products.

 

RETURN OF GOODS

Natural persons who conclude a contract/distance purchase (via an online store) in accordance with the Consumer Protection Act, have the right to announce within 14 days from the receipt of the goods at the info@gamat-shop.com address that they withdraw from the contract/purchase, without having to give a reason for their decision. The announcement must be in writing via e-mail (info@gamat-shop.com ) and with the attached cancellation form.

In the event that the buyer withdraws from the contract/purchase with a message on info@gamat-shop.com , he must return the received goods to our address within 14 days after the message. Gamat d.o.o. will transfer the amount of payment received for the returned goods to the buyer in his bank account as soon as possible, or. no later than 14 days after receipt of the returned goods.

If the buyer starts using the product and changes his mind, he loses the right to withdraw from the contract/purchase.

Also, it must return the received goods undamaged, in the same quantity and with the original packaging undamaged, unless the goods are destroyed, defective, lost or their quantity reduced without the buyer's fault (It should also be noted that the conclusion The distance contract does not give the consumer more rights than otherwise concluding the contract in the traditional way (that is, by visiting the store).

The cost of returning the goods is paid by the buyer.

Items that cannot be returned by mail due to their nature are picked up at the seller's request by a delivery service designated by the seller. The cost of returning the items is borne by the buyer.

The order cancellation form is available HERE.

If the contract is executed by a legal or natural person engaged in gainful activity, irrespective of its legal form or ownership, and in cases where the purchase is not made on the basis of a distance contract, the provisions of the preceding paragraph shall not apply. In these and similar cases, any requests for the return of goods will be considered individually, taking into account to the fullest extent possible all the reasons and circumstances.

Return of damaged shipments

In the event that the package is damaged, lacks content or shows signs of opening, the buyer must initiate a complaint procedure with the supplier of goods (GLS). Together we will make sure that the complaint is resolved as soon as possible.

 

RECLAMATION AND WARRANTY

If the goods do not have the properties that the seller has explicitly promised, if the seller has sent the wrong products, in the wrong quantity, color or the goods otherwise deviate from the buyer's order, then the buyer advertises the goods. Upon prior agreement with the seller, the goods can also be returned by post, otherwise, you personally bring them to the Ljubljana branch.

If you use a complaint, you must also submit the form - reclamation record, which can be found HERE.

Products purchased at a distance are subject to all warranty terms in accordance with Slovenian law. The guarantee can only be claimed upon submission of the invoice. The guarantee can be claimed at the company headquarters.

The defect on the product can be advertised by the consumer under the warranty or from a defect in accordance with the Consumer Protection Act (ZVPot). The consumer can claim the warranty for the products for which the warranty is obligatory (the list of these products is determined by the Regulations on goods for which the guarantee of faultless operation is issued) and for those for which a voluntary guarantee has been given. However, consumer complaints can be claimed for every product purchased (which means that due to a defect in a product for which no warranty has been given, the consumer can claim rights from a material error, and the same can be decided if he does not want to claim warranties for the product for which the guarantee was given).

On the basis of the guarantee, the consumer may, within the warranty period, request from the guarantor (the manufacturer or his agent, importer or seller) a defect-free of charge. If the error cannot be corrected or the company fails to correct it within a total of 45 days, the consumer may request a replacement for a new free product.

However, due to a real defect, the consumer can claim a defect in the product by the seller within two months from the discovery of the real defect (for defects that appear on the goods after two years from the receipt, the seller no longer is responsible) and at his own request:

• debugging or
• a refund of the amount paid in proportion to the error or
• exchange of goods or
• repayment of the amount paid.

 

The ZVPot error is real:

• if the goods do not have the characteristics necessary for their normal use or circulation;
• if the goods do not have the characteristics necessary for the specific use for which the buyer purchases it, which the seller knew or should have known;
• if the goods do not have the characteristics and qualities that have been explicitly or tacitly agreed upon or prescribed;
• if the seller has delivered goods that do not match the sample or model unless the sample or model has been shown for information only.
• If the defect is not disputed, the company must comply with the consumer's request as soon as possible and at the latest within eight days. If there is a dispute about the error, the company must provide the consumer with a written response within the same deadline.

 

SHIPPING AND DELIVERY TIMES

Delivery time: As our sales range is very wide, unfortunately, we cannot provide all the items in stock. If your ordered goods are not in stock in our warehouse, we will order it from our supplier and send it to your address as soon as possible.

The approximate delivery time of each item is indicated on the individual item, written above the price ("delivery time"). We will do our best to have it delivered to your address within the written time, but unfortunately, we cannot guarantee the exact delivery time, as it depends on the stock at the supplier.

Delivery of the order will be made within 2 to 5 days from the order submission in case of payment upon receipt or immediate payment by bank card/ Paypal, and in the case of payment by proforma invoice, within 2 to 5 working days from the date of receipt of payment to our account. (provided the goods are in stock in our warehouse).

In case the stock goes out, we will inform you immediately and present you the rest of the offer or let you know the delivery time for the ordered items.

In case of special requests, please enter them under the "notes" at the bottom of the order. Delivery is effected to your address, which you provided at check-in or order. In case you are away from home at the time of delivery, the supplier will arrange for you to resend, at no additional cost.

Delivery of ordered goods is performed by our contractual partner GLS.

 

Shipping rates depends of origin of your country:

Country for shipping	Price (incl.tax of country):	Free shipping over (ecxluding tax):	Estimated delivery time:
AUSTRIA	8,90 €	125 €	1 working day
BELGIUM	11,90 €	125 €	3 working days
BOLGARIA	28,90 €	250 €	3 working days
CZECH REPUBLIC	14,90 €	125 €	2 working days
DENMARK	17,90 €	125 €	3 working days
CROATIA	8,90 €	125 €	1-2 working days
ESTONIA	23,90 €	250 €	4 working days
FINLAND	26,90 €	250 €	5 working days
FRANCE	19,90 €	125 €	3 working days
GREECE	33,90 €	250 €	3 working days
IRELAND	21,90 €	250 €	4 working days
ITALY	12,90 €	125 €	2 working days
LATVIA	22,90 €	300 €	4 working days
LITHUANIA	23,90 €	250 €	4 working days
LUXEMBOURG	14,90 €	125 €	2 working days
HUNGARY	15,90 €	125 €	2 working days
GERMANY	8,90 €	125 €	2 working days
NETHERLAND	11,90 €	125 €	3 working days
POLAND	17,90 €	125 €	3 working days
PORTUGAL	25,90 €	250 €	4 working days
ROMANIA	27,90 €	250 €	3 working days
SLOVAKIA	17,90 €	125 €	2 working days
SPAIN	24,90 €	250 €	4 working days
SWEDEN	21,90 €	250 €	4 working days

PAYMENT

For the territory of EU countries, the buyer can choose the following payment methods during the ordering process:

• payment in advance by proforma invoice - by transfer to the bank account

In the case of bank transfer, upon confirmation of the order, the buyer receives a proforma invoice by e-mail, and the goods are shipped to the buyer upon receipt of the payment or the receipt of funds to the seller's account (provided that the goods are in stock or as soon as we receive the goods in storage) .

• payment by credit card (Mastercard, Visa or Maestro)

• payment via PayPal (allows the use of credit cards such as Eurocard / Mastercard or Visa etc.)

 

PROMOTION CODES

Use promo code:

• Inside the shopping cart, which also contains your chosen item, you will find a place to enter the promotional code.
• Enter the promo code in the code entry space.
• Clicking the "CONFIRM" button activates the code.
• If the code is correct, the system will automatically take into account the benefits that the entered code represents.
• If the code is incorrect, the system will let you know that you entered the wrong code.
• Only one promotional code can be used per purchase.

Promotional codes cannot be used with gift certificates.

 

COMPLAINTS AND DISPUTES

Provider Gamat d.o.o. complies with applicable consumer protection legislation. The Bidder must confirm within 5 working days that it has received the complaint and inform the buyer of the progress of the procedure. The Bidder is aware that an essential feature of a consumer dispute, at least as far as litigation is concerned, is its disproportionate effect on the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. Therefore, the provider is doing his best to resolve any disputes by mutual agreement.

In case of problems, the buyer of Gamat d.o.o. can be contacted by telephone at 00386 1 565 84 80 or by e-mail at info@gamat-shop.com. The complaint shall be submitted via e-mail or in writing by registered mail to the registered office of the company, Gamat doo, Dunajska 116, 1000 Ljubljana.

Out-of-court settlement of consumer disputes

In accordance with the legal norms of Gamat d.o.o. does not recognize any out-of-court consumer dispute resolution contractor as competent to settle a consumer dispute that could be brought by the consumer under the Out-of-Court Consumer Dispute Resolution Act.

Conforms to Regulation (EU) No. 1907/2006 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC. Gamat d.o.o. publishes an electronic link to the Online Consumer Dispute Resolution Platform (SRPS). The platform is available to consumers here:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

 

INFORMATION ABOUT THE SITE

We reserve the right to make substantive and other changes, both the general terms and conditions of the online store. Despite our continued concern for the timeliness and accuracy of the material published, the material errors of the Website are possible and we are not responsible for them.

We strive to provide the best photos of the items sold, but still, need to be taken as symbolic.

 

COPYRIGHT

Content posted is or owned by Gamat d.o.o. or does Gamat have a d.o.o. to publish the consent of the author. Any copying, referencing, copying, copying, and distribution without the knowledge of Gamat d.o.o. is forbidden.

 

Ljubljana, 22.5.2023