Reclamation and Warranty

If the goods do not have the properties that the seller has explicitly promised, if the seller has sent the wrong products, in the wrong quantity, color or the goods otherwise deviate from the buyer's order, then the buyer advertises the goods. Upon prior agreement with the seller, the goods can also be returned by post, otherwise, you personally bring them to the Ljubljana branch.

If you use a complaint, you must also submit the form - reclamation record, which can be found HERE.

Products purchased at a distance are subject to all warranty terms in accordance with Slovenian law. The guarantee can only be claimed upon submission of the invoice. The guarantee can be claimed at the company headquarters.

The defect on the product can be advertised by the consumer under the warranty or from a defect in accordance with the Consumer Protection Act (ZVPot). The consumer can claim the warranty for the products for which the warranty is obligatory (the list of these products is determined by the Regulations on goods for which the guarantee of faultless operation is issued) and for those for which a voluntary guarantee has been given. However, consumer complaints can be claimed for every product purchased (which means that due to a defect in a product for which no warranty has been given, the consumer can claim rights from a material error, and the same can be decided if he does not want to claim warranties for the product for which the guarantee was given).

On the basis of the guarantee, the consumer may, within the warranty period, request from the guarantor (the manufacturer or his agent, importer or seller) a defect-free of charge. If the error cannot be corrected or the company fails to correct it within a total of 45 days, the consumer may request a replacement for a new free product.

However, due to a real defect, the consumer can claim a defect in the product by the seller within two months from the discovery of the real defect (for defects that appear on the goods after two years from the receipt, the seller no longer is responsible) and at his own request:

• debugging or
• a refund of the amount paid in proportion to the error or
• exchange of goods or
• repayment of the amount paid.

The ZVPot error is real:

• if the goods do not have the characteristics necessary for their normal use or circulation;
• if the goods do not have the characteristics necessary for the specific use for which the buyer purchases it, which the seller knew or should have known;
• if the goods do not have the characteristics and qualities that have been explicitly or tacitly agreed upon or prescribed;
• if the seller has delivered goods that do not match the sample or model unless the sample or model has been shown for information only.
• If the defect is not disputed, the company must comply with the consumer's request as soon as possible and at the latest within eight days. If there is a dispute about the error, the company must provide the consumer with a written response within the same deadline.